Refund & Cancellation Policy

BluBerri Press Content House (Pty) Ltd | Version 1.3 | Effective date: 30 July 2026

This Refund & Cancellation Policy explains how billing works, how you cancel, and how refunds are handled when you subscribe to BluBerri Press Content House (Pty) Ltd (Registration No. 2026/169849/07), trading as BluBerri Press ("BluBerri", "we", "us"). It forms part of, and must be read with, our Service Agreement (bluberripress.com/terms). Where this policy and the Service Agreement differ, the Service Agreement governs.

1. Pricing and currency

All prices are quoted and charged in South African Rand (ZAR), monthly, at the tier selected at signup:

A once-off Brand Setup fee of R3,000 applies to new subscriptions. Where BluBerri waives this fee — including for founding brands during a stated waiver period — the waiver is reflected at checkout or on your invoice.

Directed video is available separately as the Director's Cut add-on, from R3,500 per month, arranged directly with BluBerri and invoiced separately. It is not part of any subscription tier.

All fees are exclusive of VAT. Where BluBerri is registered for VAT, VAT will be added at the applicable rate and reflected on your invoice.

2. The Month-One Guarantee

THE MONTH-ONE GUARANTEE Your content arrives every week, on schedule. That's not a goal — it's how the engine runs. Any piece you wouldn't post, we reprint free. No questions, no forms. And if, after your reprints, month one still hasn't produced content you're proud to put your name on — we refund the month in full. We don't promise likes, reach, or the algorithm. We promise the work.

2.1 Reprints

Each tier includes the monthly Reprint allowance shown in section 1. A Reprint is a free regeneration of a delivered piece, requested by you through your Dashboard or by email to hello@bluberripress.com. No reason is required. Unused Reprints do not roll over between billing periods.

2.2 How the month-one refund works

The full refund under the Month-One Guarantee applies to your first billing period only, and only where you have used Reprints during that period and the reprinted work still has not produced content you would put your name on. To claim, email hello@bluberripress.com from the email address on your account within 7 days of the end of your first billing period. Where the guarantee applies, we refund your first month's subscription fee in full to the original payment method within 7 business days, and your subscription ends.

2.3 What the guarantee does not cover

The Month-One Guarantee relates to delivery and content quality only. It does not apply to any advertising or marketing result, engagement, reach, follower growth, or other business outcome, and it does not apply to Director's Cut add-on fees or the Brand Setup fee (where charged), which are governed by their own arrangements.

3. Recurring monthly billing

Your subscription is a recurring monthly arrangement. By subscribing, you authorise BluBerri and our payment processor, PayFast, to charge your nominated payment method automatically each month, on or around the same date, until you cancel.

You are responsible for keeping your payment details accurate and funds available on your billing date. If a payment fails, we will notify you by email and may pause your Dashboard access and weekly deliveries until payment is received. We may terminate a subscription after two consecutive failed payment attempts, as set out in the Service Agreement.

4. How to cancel

You may cancel your subscription at any time by emailing a cancellation request to hello@bluberripress.com from the email address on your account. We confirm cancellation requests within one business day. If a self-service cancellation option is added to your Dashboard in future, it will have the same effect.

There are no cancellation fees and no long-term lock-in. You are not required to give a reason.

5. What happens when you cancel, and refunds

5.1 Cancellation takes effect at the end of your billing period

When your cancellation is confirmed: no further charges will be made to your payment method, and your subscription remains fully active until the end of your current billing period — you keep Dashboard access and receive any deliveries falling within the period you have already paid for. Because you receive the full period you paid for, no pro-rata refund is due for the remainder of that billing period.

5.2 Exceptional circumstances

In exceptional circumstances — including a material failure by BluBerri to deliver any Content in a given month — we may, at our discretion, offer a credit or partial refund, determined case by case. Where a refund is agreed, it is processed to the original payment method within 7 business days. To raise a billing dispute, contact hello@bluberripress.com.

5.3 Cooling-off under ECTA

If you subscribed online, section 44 of the Electronic Communications and Transactions Act, 25 of 2002 may give you the right to cancel within 7 days after the transaction without reason and without penalty, subject to the statutory exceptions — including where performance of the service has begun with your consent before the cooling-off period expired (which is normally the case, since onboarding and content generation begin promptly after payment). Where a valid cooling-off cancellation applies, we will refund the payment within 30 days.

5.4 Your rights under the Consumer Protection Act

Nothing in this policy limits any right you may have under the Consumer Protection Act, 68 of 2008. Where the CPA applies to your subscription, you may exercise your rights accordingly.

6. Responsibility for transactions and disputes

BluBerri Press Content House (Pty) Ltd takes responsibility for all transactions processed through our website and for handling any disputes arising from them. Payments are processed securely by PayFast (PayFast (Pty) Ltd), a South African registered payment processor. We do not store your card details — all payment credentials are handled exclusively by PayFast.

If you have any query, concern, or dispute about a charge, a refund, or a cancellation, contact us at hello@bluberripress.com and we will assist you promptly and in good faith.

7. Contact

BluBerri Press Content House (Pty) Ltd · hello@bluberripress.com · bluberripress.com · Registered address: 24 Gregory Avenue, Melrose North, Johannesburg, Gauteng, 2196

© 2026 BluBerri Press Content House (Pty) Ltd. All rights reserved.